Step 1: 24 Hour Emergency Contact 

Letting Our Professionals Know of a Water Emergency in Your Danbury Home

While we have taken great strides always to have the premier equipment and latest practices necessary to efficiently manage water emergencies, our most considerable line of defense for your property is you. Recognizing a problem as it happens can get restoration professionals like our SERVPRO team mobilizing faster to reduce property loss in your Danbury residence. Even coming upon a problem after returning home from a trip can be less threatening with the fastest reaction to the emergency that you can produce.

Who Is on the Other End of the Line in an Emergency?

Unlike many restoration companies, you are not getting answering machines. We have a 24/7 staffed emergency hotline that you can reach whenever disasters strike. The professional answering the phone is knowledgeable about our practices and policies, helping to put you at ease from the very first conversation. We can collect information about the loss incident from you in this initial call, which can help to provide the correct details to our mobilizing rapid response team. This collected data ensures that we bring the right tools, personnel, and cleaning products to handle the emergency services and mitigation that your property requires.

Between your call and our response, you can expect to answer:

• How did the problem start?
• Is standing water a concern?
• Do you know of any immediate hazards that exist?
• How long has the problem existed?

We Answer the Phone Ready to Help
Call Today - (203) 791-0920

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Danbury / Ridgefield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment