Highly Trained Restoration Specialists

The Right Technicians Are Just a Phone Call Away for Your Danbury Home

A considerable portion of the growth and success that we have seen with our nearing 40 years of experience with SERVPRO begins with developing well-trained technicians capable of addressing even substantial loss situations with confidence and efficiency. In every emergency, a swift response with competent hands can make a difference in the total property loss and the cost to the customer – or their insurance – to have their Danbury home restored.

Instead of waiting for disasters to strike, we have built up a team of restoration technicians prepared to mobilize quickly for all potential disasters that can threaten your Danbury home. Each niche of the restoration industry that our professional service demands extensive training and continued commitment from the technician to strive to be among the best in the restoration field. We expect qualified team members to:

• Complete the restoration of a home or business beyond satisfactory levels
• Understand and apply the most efficient drying, cleaning, and recovery methods to a damaged property
• Explain approaches and techniques to customers to help them feel less overwhelmed.

Pushing the Technicians That We Employ to Be Their Best

Not only do these techs undergo the necessary training to obtain their initial certifications from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), but they have continued coursework in-house and online to shape and hone their craft with new information, techniques, and available equipment.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Danbury / Ridgefield offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)